FAQ

1. What types of services do you provide?

A)We offer a comprehensive range of maintenance and repair services, including electrical work, plumbing, carpentry, HVAC servicing, appliance repair, painting, and general handyman tasks.

2. How can I book a service?

A)You can book our services by calling our customer support, visiting our website, or through our mobile app. Simply select the service you need, pick a convenient time slot, and confirm your booking.

3. Do you offer emergency services?

A)Yes, we provide emergency maintenance services for urgent needs, such as electrical failures, plumbing leaks, or air conditioning breakdowns. Contact us 24/7 for prompt assistance.

4. What areas in Georgia do you serve?

A)Douglas /Cobb/Forsyth/Newton/Rockdale/Henry/Fulton/Dekalb/Gwinett/Clayton

Morgan/Butts/Jasper/Paulding.

For specific locations, feel free to contact us.

5. How experienced are your technicians?

A)All our technicians are certified professionals with years of experience in their respective fields. We ensure they undergo regular training to stay updated on the latest technologies and techniques.

6. What are your service charges?

A)Our charges vary depending on the service requested. We provide transparent pricing, with an estimate given before work begins. Additional costs, if any, are communicated upfront.

7. Do you provide warranty on your repairs?

A)Yes, we offer a warranty on most of our repair services. The duration of the warranty depends on the type of service provided. Specific terms will be explained by our technician.

8. How long will it take to complete the repair?

A)The time required depends on the complexity of the task. Most standard repairs are completed within a few hours, but larger or more complex jobs may take longer.

9. Do I need to provide materials or tools for the job?

A)No, our technicians come equipped with the necessary tools and materials. However, if specific parts or materials are required, we will inform you beforehand.

10. Can I reschedule or cancel a booking?

A)Yes, you can reschedule or cancel your booking through our website, app, or by contacting our support team. We recommend doing so at least 24 hours in advance.

11. Do you offer maintenance packages?

A)Yes, we provide customized maintenance packages for homes, offices, and commercial spaces. These packages include routine inspections, preventive maintenance, and discounted repair services.

12. How do you ensure safety during service?

A)We prioritize safety by ensuring our technicians follow industry best practices and use proper protective gear. We also adhere to COVID-19 protocols, including sanitization and social distancing.

13. Do you handle large-scale commercial maintenance projects?

A)Yes, we specialize in both residential and commercial maintenance projects. Contact us for a consultation, and we’ll provide a tailored solution for your business.

14. How do you handle customer complaints?

A)Customer satisfaction is our priority. If you have any complaints or concerns, you can reach out to our support team. We’ll ensure your issue is resolved promptly.

15. What payment methods do you accept?

A)We accept various payment methods, including cash, online transfers, credit/debit cards, and digital wallets.